Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no...– Thanks to Dave Gray for pointing this out to me during a conversation about service. This is the best and most simple rule for any person in a service position. If the police, TSA, and others used a guideline like this we would all be much better off. It really relates to a great post by Lukas...
My issue with "Design Thinking" this morning
I occurred to me this morning that one of my issues with “design thinking” and the way that it has been adopted is that it’s turned into the ultimate post-modern device. It has an uncanny ability to claim credit for, or apply itself to, any type of creative or unusual thinking after the fact. I’ve seen a number of conversations, including one on CBC radio this morning,...
Post-cocious: Protest →
My friend Anu from San Francisco wrote this great reflection on the Occupy protests.. one of the better personal reflection pieces I’ve read on this topic.