“ Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.
Thanks to Dave Gray for pointing this out to me during a conversation about service. This is the best and most simple rule for any person in a service position. If the police, TSA, and others used a guideline like this we would all be much better off. It really relates to a great post by Lukas Neville about autonomy and being a decent human being…
